REPORTS TO: Operations Manager

HOUSEKEEPER JOB PURPOSE: Perform routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.  Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards.  Additionally, maintain complete knowledge of correct maintenance and use of equipment.

MAIN JOB DUTIES and RESPONSIBILITIES

Cleaning Duties

• Dusting and polishing furniture and fixtures
• Cleaning and sanitising toilets
• Inspect condition of bathrobes and replace soiled/damaged ones
• Remove dirty bed linen and make up bed with clean linen
• Clean closets and door tracks on check-out rooms, removing dust and debris
• Sweeping/vacuuming, polishing, and mopping hard/marble floors

Stocking Duties

• Ensure correct amount and placement of hangers, extra blankets/pillow and luggage rack
• Responsible for replenishment of guest complimentary water
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies
• Replenish amenities according to the operational standards
• Emptying trash receptacles and disposing of waste

General Duties

• Reporting any necessary repairs or replacements
• Ensure security of guest rooms and privacy of guests
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

SKILLS and QUALIFICATIONS

• Experience in cleaning and sanitizing
• Willingness to learn and adapt to different situations
• Ability to take criticism
• Good customer service and listening skills to meet guest inquiries
• Detailed-oriented and organizational skills
• Reliability, integrity, honesty and high energy levels
• Multiple language skills is an asset such as English, Khmer or Mandarin.

EMPLOYMENT STATUS: Full-time

EDUCATION REQUIREMENTS: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instructions, Professional attitude is required, Ability to work independently

JOB LOCATION: Phnom Penh, Cambodia (close to Phnom Penh International Airport)

SALARY: Negotiable, from $150+/month depending on experience