JOB TITLE: Housekeeper
REPORTS TO: Operations Manager
HOUSEKEEPER JOB PURPOSE: Perform routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
MAIN JOB DUTIES and RESPONSIBILITIES
Cleaning Duties
- Dusting and polishing furniture and fixtures
- Cleaning and sanitising toilets
- Inspect condition of bathrobes and replace soiled/damaged ones
- Remove dirty bed linen and make up bed with clean linen
- Clean closets and door tracks on check-out rooms, removing dust and debris
- Sweeping/vacuuming, polishing, and mopping hard/marble floors
Stocking Duties
- Ensure correct amount and placement of hangers, extra blankets/pillow and luggage rack
- Responsible for replenishment of guest complimentary water
- Keeping bathrooms stocked with clean linens, toiletries, and other supplies
- Replenish amenities according to the operational standards
- Emptying trash receptacles and disposing of waste
General Duties
- Reporting any necessary repairs or replacements
- Ensure security of guest rooms and privacy of guests
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
SKILLS and QUALIFICATIONS
- Experience in cleaning and sanitizing
- Willingness to learn and adapt to different situations
- Ability to take criticism
- Good customer service and listening skills to meet guest inquiries
- Detailed-oriented and organizational skills
- Reliability, integrity, honesty and high energy levels
- Multiple language skills is an asset such as English, Khmer or Mandarin.
EMPLOYMENT STATUS: Full-time
EDUCATION REQUIREMENTS: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instructions, Professional attitude is required, Ability to work independently
JOB LOCATION: Phnom Penh, Cambodia (close to Phnom Penh International Airport)
SALARY: Negotiable, from $150+/month depending on experience
Job Features
Job Category | Hiring |