JOB TITLE: Housekeeper

Posted 5 years ago

REPORTS TO: Operations Manager

 

HOUSEKEEPER JOB PURPOSE: Perform routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.  Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.

 

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards.  Additionally, maintain complete knowledge of correct maintenance and use of equipment.

 

MAIN JOB DUTIES and RESPONSIBILITIES

Cleaning Duties

  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitising toilets
  • Inspect condition of bathrobes and replace soiled/damaged ones
  • Remove dirty bed linen and make up bed with clean linen
  • Clean closets and door tracks on check-out rooms, removing dust and debris
  • Sweeping/vacuuming, polishing, and mopping hard/marble floors

Stocking Duties

  • Ensure correct amount and placement of hangers, extra blankets/pillow and luggage rack
  • Responsible for replenishment of guest complimentary water
  • Keeping bathrooms stocked with clean linens, toiletries, and other supplies
  • Replenish amenities according to the operational standards
  • Emptying trash receptacles and disposing of waste

General Duties

  • Reporting any necessary repairs or replacements
  • Ensure security of guest rooms and privacy of guests
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

 

SKILLS and QUALIFICATIONS

 

  • Experience in cleaning and sanitizing
  • Willingness to learn and adapt to different situations
  • Ability to take criticism
  • Good customer service and listening skills to meet guest inquiries
  • Detailed-oriented and organizational skills
  • Reliability, integrity, honesty and high energy levels
  • Multiple language skills is an asset such as English, Khmer or Mandarin.

 

EMPLOYMENT STATUS: Full-time

 

EDUCATION REQUIREMENTS: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instructions, Professional attitude is required, Ability to work independently

 

JOB LOCATION: Phnom Penh, Cambodia (close to Phnom Penh International Airport)

 

SALARY: Negotiable, from $150+/month depending on experience

Job Features

Job CategoryHiring

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